Improving Access: Helping patients to see the right person in your GP practice team
As primary care networks put the finishing touches to their 2023/24 Capacity and Access improvement plans,…
Managing Reputation: how to win hearts, woo minds and shape patient experience
If there’s one prickly problem we often get asked for help with at PCCC Towers, it’s…
The understated power of communications toolkits
Unless you’ve been hiding in the practice toilets these past few years, you’ll know how vital…
ARRS Staff: Your not-so-secret weapon
Working on ARRS staff communications for your patients right now? They’re your not-so-secret weapon when it…
Enhanced Access: A pain-free patient communications checklist
It’s almost time to launch your NEW Enhanced Access service. Are you ready to communicate with…
Surprising news if you respond to patient reviews
If you’re responsible for responding to patient reviews, it might surprise you to learn that: *Source:…
GP practices: How to handle patient comments on social media
In May 2021, a practice manager came to me in tears. “Our Facebook Page is full…