If you work in general practice and you’re nearing the end of the summer holidays thinking (or dreading) about CQC inspections or your PPG, this one’s for you.
Primary Care Comms Clinic has teamed up with Kiran Johnson and the marvellous team at DKJ to host their very first Ready Set Go Clinic training sessions of 2023.
Not heard of these before? The Ready Set Go Clinic is a refreshingly-different service born from a super collaboration between primary care specialists DKJ and Primary Care Comms Clinic. Over 40 years of combined experience at your fingertips, all condensed into power-packed practical training sessions made 100% for primary care.
Good Communications & Engagement for CQC Inspections – Tuesday 12 September
Effective communication and meaningful engagement with patients. When the CQC comes a-knocking, that’s what they expect to see your practice a-rocking. But what does that look like in reality?
Book a virtual seat on our Ready Set Go Clinic this September and you’ll have everything you need to do good communications and engagement and score well before your next CQC inspection. Better still, you’ll score well with your patients too.
By the end of the session, you’ll:
- Be clear about what makes good communications and engagement in general practice.
- Understand what communications and engagement activity is required under CQC’s Five Questions and Quality Statements and the evidence they’ll look for.
- Learn three simple ways to show you’re listening and acting on patient feedback the right way.
- Develop your skills and approach in dealing with online comments and reviews.
- Know how to get your communications channels into shape and keep them “fit”.
- Hear the options available for extra support if you need it.
Can’t make this date? Look out for future Ready Set Go Clinics but if you know your inspection is due in the next six months, we recommend joining a session as soon as you can to give your team the best possible head-start.
Good Communications and Engagement for Patient Participation Groups – Tuesday 26 September
Looking to get your Patient Participation Group (PPG) back up and running? Maybe you need to start from scratch or launch a pan-PPG across your PCN that’s more representative of the communities you serve. Or are you just running out of steam or feel like you’re pulling teeth with patient engagement because of an overflowing to-do list right now?
Relax and let’s get you on track! Book a virtual seat on our Ready Set Go Clinic this September and you’ll have everything you need to transform your approach to patient engagement and meet your contractual and CQC requirements with more gusto than ever before. Better still, you’ll score well with your patients too.
By the end of the session, you’ll:
- Be clearer about the type of Patient Participation Group (PPG) you want for your practice or PCN.
- Have more ideas on how to recruit new PPG members that represent your practice populations.
- Discover some simple ways to keep in touch and communicate with your PPG.
- Have a bunch of tips and tricks to inspire, develop and motivate your PPG members to get involved more.
Can’t make this date? Look out for future Ready Set Go Clinics or email us to book your very own Ready Set Go clinic for the PCN or ICB area you work in on a date you prefer instead.
These sessions are designed for practice managers, PCN leads and patient engagement/liaison roles within general practice.
